Last Updated: October 1, 2023
Thank you for choosing DesertDeal, the premium alternative to the fazaa card program in the UAE. We value your satisfaction and have established this Refund Policy to outline our guidelines regarding refunds and cancellations. Please read this policy carefully before purchasing any of our membership plans.
1. Membership Purchase and Activation
When you purchase a DesertDeal membership card, you are entering into a subscription agreement for the duration specified at the time of purchase (typically annual). Our refund policy applies differently based on whether your card has been activated:
1.1 Pre-Activation Cancellation
If you cancel your purchase before activating your DesertDeal card:
- You may receive a full refund if the request is made within 7 days of purchase.
- Refund requests must be submitted through our official channels (detailed in section 4).
- Processing may take 7-14 business days, depending on your payment method.
1.2 Post-Activation Policy
After your DesertDeal card has been activated:
- As stated in our Terms & Conditions, membership fees are generally non-refundable after activation.
- This policy ensures the sustainability of our partner network and the exclusive benefits we provide.
- Special circumstances may be evaluated on a case-by-case basis (see section 3).
2. Refund Eligibility Timeframe
The following table outlines our standard refund eligibility based on timing and circumstances:
| Timeframe |
Card Status |
Refund Percentage |
Processing Time |
| Within 7 days |
Not activated |
100% |
7-14 business days |
| 7-14 days |
Not activated |
75% |
7-14 business days |
| 14-30 days |
Not activated |
50% |
7-14 business days |
| After 30 days |
Not activated |
0% |
N/A |
| Any time |
Activated |
0% (exceptions in section 3) |
N/A |
3. Special Circumstances
We recognize that exceptional situations may arise. In the following cases, we may consider partial refunds or membership transfers even after activation:
- Service Unavailability: If a significant portion of our partner network (more than 30%) becomes permanently unavailable during your membership period through no fault of your own, you may be eligible for a prorated refund.
- Relocation: If you permanently leave the UAE during your membership period, you may request to transfer your membership to another individual or receive a partial refund, subject to a administrative fee.
- Technical Issues: If persistent technical problems prevent you from using your DesertDeal card benefits and our support team cannot resolve them within 30 days, you may be eligible for a partial refund.
- Service Issues: If our service substantially fails to deliver the promised benefits as described at the time of purchase, we will evaluate refund requests on a case-by-case basis.
Documentation may be required to support claims under these special circumstances.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our Customer Support team at [email protected] or call +971 4 123 4567.
- Provide your full name, membership ID, purchase date, and reason for requesting a refund.
- Our team will review your request and respond within 3 business days.
- If approved, refunds will be processed to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account depends on your payment provider and may take 7-14 business days.
5. Promotional Offers and Discounted Memberships
Special promotions, discounted memberships, or memberships acquired through corporate partnerships may be subject to different refund terms:
- Memberships purchased with promotional codes or special discounts may have limited or no refund eligibility.
- Corporate membership packages are subject to the terms of the corporate agreement.
- Gift memberships cannot be refunded after the redemption code has been sent to the recipient.
6. Disputes and Resolution
If you are not satisfied with our decision regarding your refund request:
- You may escalate your concern to our management team by emailing [email protected].
- Include your case reference number and any additional information that supports your request.
- Management reviews are typically completed within 5 business days.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes indicates your acceptance of the revised policy.
8. Contact Information
If you have any questions about this Refund Policy, please contact us:
DesertDeal LLC
Sheikh Zayed Road, Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567
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